Terms & Conditions


  • Orders must be submitted on VolkmanPet.com or e-mailed to CS@VolkmanPet.com by 10:00 AM two business days prior to pickup/delivery.
  • Product is limited to stock on hand.
  • Substitutions and add-ons are welcome. They must be submitted by 10:00 AM one business day prior to pickup/delivery.
  • Custom mixes require a two-week notice.


  • All pricing is FOB. Freight is not included and is billed separately.
  • Volkman Pet Products is glad to arrange delivery via 3rd party carrier if requested or customers may arrange their own freight.
  • Individual pallet weight cannot exceed 2,300 lbs.
  • Cancellations require 24-hour notice prior to scheduled delivery. If delivery is refused or undeliverable the shipment will be subject to a re-stocking fee and freight charges in both directions.
  • Delivery times cannot be guaranteed.

Customer Pick Ups:

  • Loading hours are from: 7:00 AM – 4:00 PM.
  • Office hours are from: 7:00 AM – 4:00PM.
  • Drivers must check in at the front office to get paperwork and visitor badge prior to loading.
  • Drivers should inspect product for integrity and accuracy prior to signing paperwork.


  • Volkman Pet Products observes the following holidays and will be closed:
    • New Year’s Day
    • President’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day
  • Volkman Pet Products closes for inventory, one day each month. Notification sent out prior to closure.


  • All accounts are COD or pre-paid unless a credit application has been approved.
  • Customer service will call COD accounts the day prior to delivery with the total amount due. Payment must be given to the driver or office prior to unloading.
  • There will be a $30.00 NSF fee on returned checks. Returned checks must be rectified prior to future shipments. Two returned checks in a 12-month period may result in credit terms being revoked.
  • A charge of 1.5% per month will be assessed on late payments.
  • Overdue balances may result in credit terms being revoked.

Quality Concerns:

  • Quality related concerns should be submitted to Quality@VolkmanPet.com or online at VolkmanPet.com under the Customer Service tab.
  • Damaged or shorted product should be reported within 24 hours from receipt of product.
  • Product may be returned within 30 days from receipt for any reason, provided the product is in resalable condition and can be restocked. Custom product returns require management approval.