Volkman Pet Products Company Policies

Orders: 

  • Product is limited to stock on hand. 
  • Substitutions and add-ons are welcome. They must be submitted by 10:00 A.M. one business day prior to pickup/delivery. 
  • Custom mixes require a two-week notice. 

Deliveries: 

  • All pricing is FOB.  Freight is not included and is billed separately. 
  • Volkman Pet Products is glad to arrange delivery via 3rd party carrier if requested or customers may arrange their own freight 
  • Individual pallet weight cannot exceed 2,300 lbs. 
  • Cancellations require 24-hour notice prior to scheduled delivery. If delivery is refused or undeliverable the shipment will be subject to a re-stocking fee and freight charges in both directions. 
  • Delivery times cannot be guaranteed. 

Customer Pick Ups: 

  • Loading hours are from: 7:00 A.M. – 4:00 P.M.  
  • Office hours are from: 7:00 A.M. – 4:00 P.M. 
  • Drivers must check in at the front office to get paperwork and visitor badge prior to loading. 
  • Drivers should inspect product for integrity and accuracy prior to signing paperwork.  

Holidays/Closures: 

  • Volkman Pet Products observes the following holidays and will be closed: 
  • New Year’s Day  
  • President’s Day 
  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day 
  • Christmas Day 
  • Volkman Pet Products closes for inventory, one day each month.  Notification sent out prior to closure. 

Payment: 

  • All accounts are COD or pre-paid unless a credit application has been approved.  
  • Customer service will call COD accounts the day prior to delivery with the total amount due. Payment must be given to the driver or office prior to unloading.  
  • There will be a $30.00 NSF fee on returned checks. Returned checks must be rectified prior to future shipments. Two returned checks in a 12-month period may result in credit terms being revoked. 
  • A charge of 1.5% per month will be assessed on late payments. 
  • Overdue balances may result in credit terms being revoked. 

Quality Concerns: 

  • Damaged or shorted product should be reported within 24 hours from receipt of product. 
  • Product may be returned within 30 days from receipt for any reason, provided the product is in resalable condition and can be restocked. Custom product returns require management approval. 

By signing below, I verify I have received Volkman Pet Products Company Policies and have read and understand them. 

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PERSONAL GUARANTEE: I (We) individually (and jointly) guarantee payment of all indebtedness, including all Late Payment Charges, of the above account and agree to be bound by the terms and conditions. 

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Please give signed copy to your Sales Representative or E-mail to accounting@volkmanpet.com